How do I pay by credit or debit card?
Paying by credit card or prepaid card is very simple. Go to the checkout page: you will see the payment with Paypal Express Checkout as the first option. Below this option is the inscription or and a series of fields to be filled in with the shipping address. To pay by prepaid or credit card fill in the data, click on go to the shipping method; filled in the address data, click on go to the payment method And that's it!
Do you have physical stores?
No, Frab's mainly exists online and selects exclusive events to attend and where you can meet us in person. Found here iOur calendar of appointments.
We also have collaborations with some shops where we started the Frab's corner project and we are always open to new collaborations. If you are interested in proposing a collaboration, you can write to firstname.lastname@example.org.
When do you ship orders?
We always try to ship the next business day after we receive the order. Given the possibility of unforeseen events, however, Frab's terms of service provide that shipments of any type and with any service are made within a maximum of 3 working days following that in which the order was placed.
If there are any problems, we will contact you immediately.
How do shipping costs and times work in Italy?
Offering you the FREE delivery service is one of our goals and we try to do it as much as possible. However, from time to time the rates of the couriers cannot really compensate the cost of the magazines and we have to ask you for a small contribution.
Here are the rates for receiving magazines in Italy:
- Under 60 Euros: FREE Untracked is the service that allows you to receive the magazines within 15 working days by post at no cost. The service is carried out by the post office and it may happen that the package is lost. Unfortunately, in this case we cannot provide any kind of reimbursement for the lost magazines. If you want one more delivery fast or tracked, you can opt for our RECOMMENDED shipping at a very advantageous price: we ask you for a small contribution of only 3 Euros to receive the magazines within 5 working days of shipment. The service is carried out by courier and with a fully tracked package.
- Above 60 Euros: always FREE with tracked courier that delivers in 5 working days
- Do you need a magazine right away? We have created in collaboration with our courier the EXPRESS service that allows you to receive the package in Italy within 48 hours of shipment at a flat rate of 8 Euros
Do you ship abroad?
Of course, we ship all over the world.
In Europe and in the Schengen area, delivery takes place by courier with tracking within 7 days of shipment. The service is always FREE for orders over 150 Euros. With a contribution of 8 Euros for orders over 60 Euros and 15 Euros for orders under 60 Euros.
In the rest of the world, up to 350 Euros, delivery costs 40 Euros, plus it's FREE.
I would like to make a gift, can I customize my package?
Customizing packages is a passion for us: using different papers, colored ribbons and personalized writings makes each of our shipments unique as you can see from our stories on Instagram. If you want to request the personalization of a package, you can give us inspiration to give it the touch you want by entering the requests directly in the field special instructions for the seller at checkout. We will try to accommodate your needs, if they do not require additional costs.
Problems with shipping? What do I do if my package does not arrive?
Tracked shipments in Italy (EXPRESS and FAST AND TRACKED) take place with complete tracking of the package and in the maximum safety of the couriers we work with. The tracking code is automatically sent by email as soon as the package is shipped. In case of non-delivery within 7 working days we advise you to write to email@example.com indicating the order number and we will check the status.
Free shipments in Italy of less than 60 euros with the "FREE not tracked" option do not include tracking, therefore in case of loss of the shipment it is not possible to trace it. For delivery the package takes approximately 15 working days or 3 complete weeks, however there may be further delays due to the postal service. If the package does not reach you within 30 working days (6 weeks), we advise you to write to firstname.lastname@example.org to verify the possibility of sending a new magazine or a refund. Before this limit we cannot guarantee in any way the arrival of the package or give you information on its location, not by our will, but because they are not provided to us by the postal shipping service.
How do I sell my magazine / fanzine on Frab's?
Frab's sells editorial products that we consider to be of value. We are not just a publishing marketplace where everyone can sell anything. We are not interested in collaborations with magazines sold in the most common newsstands and bookstores, nor with products of little aesthetic value as well as content. We are pleased to be nominated by anyone who has produced a magazine, fanzine or an interesting editorial product: just write to us at email@example.com with a presentation of the project, a pdf of the content and an indication of the number of copies produced.
At this point we will evaluate your work on the basis of criteria that make Frab's unique in the panorama of independent periodical publishing such as format, design, contents, print quality and we will try to answer you as soon as possible.
If we consider your work suitable, we will certainly start a fruitful collaboration!